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How to replace your Bell MTS residential gateway 3800HGVB with a 5168N

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How to replace your residential gateway Bell MTS 3800HGVB with a 5168N - Internet Service - Copper

  1. Disconnect the cables in sections 1, 2 and 3 on your current 3800HGV-B.

    Back of 3800HGV-B

    Images may not be exactly as shown

  2. Connect the corresponding cables into sections 1 and 2 on your new 5168N.

    • Ethernet cables can be connected to any Local Ethernet port (section 2).

      Back of 5168N

      Images may not be exactly as shown

  3. Connect the power adapter included in the box to the power port (section 1) on your new 5168N.

    Note: The Ethernet Broadband port (section 2) is not used in this configuration.

    Back of 5168N where the Ethernet port is

    Images may not be exactly as shown

  4. Ensure that you write down the new wireless credentials which are located on the side of the 5168N (section 1). The SSID refers to the new Wireless Network name that you will be connecting to and the Wi-Fi Key is the new wireless password that you will be using.

    • If you are using Bell MTS Whole Home Wi-Fi Pods continue to connect to the same Wireless Network name as you did prior.
    • If you need help with your Wi-Fi connection, click here.
    • If you need help connecting your mobile device, visit Using your Device.

      Credentials location on device

      Images may not be exactly as shown

How to replace your residential gateway Bell MTS 3800HGVB with a 5168N - Internet Service - Fibre

  1. Disconnect the cables in sections 1, 2 and 3 on your current 3800HGV-B.

    • Avoid mixing up the Ethernet cables in sections 2 and 3.
    Back of 3800HGV-B

    Images may not be exactly as shown

  2. Connect the corresponding cables into sections 1 and 2 on your new 5168N.

    • Ethernet cables can be connected to any Local Ethernet port (section 1).
    Back of 5168N

    Images may not be exactly as shown

  3. vConnect the power adapter included in the box to the power port (section 1) on your new 5168N.

    Note: The DSL port (section 2) is not used in this configuration.

    Back of 5168N showing where to plug power adapter and not to use DSL port

    Images may not be exactly as shown

  4. Ensure that you write down the new wireless credentials which are located on the side of the 5168N (section 1). The SSID refers to the new Wireless Network name that you will be connecting to and the Wi-Fi Key is the new wireless password that you will be using.

    • If you are using Bell MTS Whole Home Wi-Fi Pods continue to connect to the same Wireless Network name as you did prior.
    • If you need help with your Wi-Fi connection, click here.
    • If you need help connecting your mobile device, visit Using your Device.

      Credentials location on device

      Images may not be exactly as shown

How to replace your residential gateway Bell MTS 3800HGVB with a 5168N - TV Service - Copper

  1. Disconnect the cables in sections 1, 3 and 4 on your current 3800HGV-B.
    • If there is a coaxial cable in the cable port (section 2) unscrew it.

      Back of 3800HGV-B

      Images may not be exactly as shown

  2. Connect the corresponding cables into sections 2 and 3 on your new 5168N.

    • Ethernet cables can be connected to any Local Ethernet port (section 3).
    • If you have a coaxial cable connect it to the cable port (section 1).

      Back of 5168N showing where to connect the coaxial

      Images may not be exactly as shown

  3. Connect the power adapter included in the box to the power port (section 1) on your new 5168N.

    • Note: The Ethernet Broadband port (section 2) is not used in this configuration.

      Back of 5168N showingto plug the power adapter and not to use the Ethernet Broadband port

      Images may not be exactly as shown

  4. Go to each individual set-top box, starting with the PVR (VIP1216, VIP2262 or VIP5662). Press and hold the Power button (section 1) for ten seconds. This will reboot (power cycle) the set-top box.

    Example of the front of a set-top box

    Images may not be exactly as shown

How to replace your residential gateway Bell MTS 3800HGVB with a 5168N - TV Service - Fibre

  1. Disconnect the cables in sections 1, 3 and 4 on your current 3800HGV-B.

    • Avoid mixing up the Ethernet cables in sections 3 and 4.
    • If there is a coaxial cable in the cable port (section 2) unscrew it.
      Back of 3800HGV-B

      Images may not be exactly as shown

  2. Connect the corresponding cables into sections 2 and 3 on your new 5168N.

    • Ethernet cables can be connected to any Local Ethernet port (section 2).
    • If you have a coaxial cable connect it to the cable port (section 1).

      Back of 5168N

      Images may not be exactly as shown

  3. Connect the power adapter included in the box to the power port (section 1) on your new 5168N.

    Note: The DSL port (section 2) is not used in this configuration.

    Back of 5168N showing where to plug the power adapter and not to use the DSL port

    Images may not be exactly as shown

  4. Go to each individual set-top box, starting with the PVR (VIP1216, VIP2262 or VIP5662). Press and hold the Power button for ten seconds. This will reboot (power cycle) the set-top box.

    Example of the front of a set-top box

    Images may not be exactly as shown

How to replace your residential gateway Bell MTS 3800HGVB with a 5168N - Internet and TV Service - Copper

  1. Disconnect the cables in sections 1, 3 and 4 on your current 3800HGV-B.

    • If there is a coaxial cable in the cable port (section 2) unscrew it.

      Back of 3800HGV-B

      Images may not be exactly as shown

  2. Connect the corresponding cables into sections 2 and 3 on your new 5168N.

    • Ethernet cables can be connected to any Local Ethernet port (section 3).
    • If you have a coaxial cable connect it to the cable port (section 1).

      Back of 5168N

      Images may not be exactly as shown

  3. Connect the power adapter included in the box to the power port (section 1) on your new 5168N.

    Note: The Ethernet Broadband port (section 2) is not used in this configuration.

    Back of 5168N showing where to plug the power adapter and not to use the Ethernet Broadband port

    Images may not be exactly as shown

  4. Ensure that you write down the new wireless credentials which are located on the side of the 5168N (section 1).The SSID refers to the new Wireless Network name that you will be connecting to and the Wi-Fi Key is the new wireless password that you will be using.

    • If you are using Bell MTS Whole Home Wi-Fi Pods continue to connect to the same Wireless Network name as you did prior.
    • If you need help with your Wi-Fi connection, click here.
    • If you need help connecting your mobile device, visit Using your Device.

      Credentials location on device

      Images may not be exactly as shown

  5. Go to each individual set-top box, starting with the PVR (VIP1216, VIP2262 or VIP5662). Press and hold the Power button (section 1) for ten seconds. This will reboot (power cycle) the set-top box.

    Example of the front of a set-top box

    Images may not be exactly as shown

How to replace your residential gateway Bell MTS 3800HGVB with a 5168N - Internet and TV Service - Fibre

  1. Disconnect the cables in sections 1, 3 and 4 on your current 3800HGV-B.

    • Avoid mixing up the Ethernet cables in sections 3 and 4.
    • If there is a coaxial cable in the cable port (section 2) unscrew it.

      Back of 3800HGV-B

      Images may not be exactly as shown

  2. Connect the corresponding cables into sections 2 and 3 on your new 5168N.

    • Ethernet cables can be connected to any Local Ethernet port (section 2).
    • If you have a coaxial cable plug it in the cable port (section 1).

      Back of 3800HGV-B

      Images may not be exactly as shown

  3. Connect the power adapter included in the box to the power port (section 1) on your new 5168N.

    Note: The DSL port (section 2) is not used in this configuration.

    Back of 3800HGV-B

    Images may not be exactly as shown

  4. Ensure that you write down the new wireless credentials which are located on the side of the 5168N (section 1).The SSID refers to the new Wireless Network name that you will be connecting to and the Wi-Fi Key is the new wireless password that you will be using.

    • If you are using Bell MTS Whole Home Wi-Fi Pods continue to connect to the same Wireless Network name as you did prior.
    • If you need help with your Wi-Fi connection, click here.
    • If you need help connecting your mobile device, visit Using your Device.

      Back of 3800HGV-B

      Images may not be exactly as shown

  5. Go to each individual set-top box, starting with the PVR (VIP1216, VIP2262 or VIP5662). Press and hold the Power button (section 1) for ten seconds. This will reboot (power cycle) the set-top box.

    Back of 3800HGV-B

    Images may not be exactly as shown