Troubleshooting tools and help
Virtual repair tool
Detect and fix Internet, Fibe TV and Home phone issues with Virtual repair.
Scan the QR code to launch Virtual repair in the MyBell app.
See how Virtual repair works.
Note: the video shows screens from the mobile app that are used as examples only.
Fibe TV app troubleshooting tools
Help with channels
Easily find all of your favourite channels by name or number.
Temporary suspension
You can choose to suspend each of your TV, Internet and Home phone services between one and six months. If you need to change or cancel the temporary suspension, you can do so easily in MyBell.
Need more help?
Tell us what you need help with.
We suggest:
Fibe TV app
This support article will help you:
- Install the app
- Share the app on multiple devices
- Use the programming guide
We suggest:
Managing and downloading recordings
This support article will provide:
- Tips for downloading and watching content offline
- Step-by-step guides for setting and managing recordings
We suggest:
Managing data usage
This support article will help you:
- Limit the data used by the Fibe TV app
- Understand how much data you use when streaming
We suggest:
Streaming device support
This support page will:
- Help you use specific streaming devices
- Help you start using the Fibe TV app on connected devices
- Help you set up parental controls
We suggest:
Fibe TV app support
Visit the Fibe TV app support section for more hints, tips and troubleshooting articles.