Troubleshooting tools and help
Virtual repair tool
Detect and fix Internet, Fibe TV and Home phone issues with Virtual repair.
Download the MyBell app to use Virtual repair.
See how Virtual repair works.
Note: the video shows screens from the mobile app that are used as examples only.
Internet troubleshooting tools
Outage check
Check for service outages in your area and get updates on the current status.
Access modem settings
Access and manage the settings on your modem.
Reboot your modem
Fix most Internet and Wi-Fi issues by rebooting your modem remotely.
Troubleshoot your Wi-Fi
Follow a step-by-step guide to troubleshoot and optimize your home Wi-Fi.
Need more help?
Tell us what you need help with.
We suggest:
Virtual repair tool
This tool will:
- Detect any problems with your Internet, Fibe TV and Home phone services
- Reboot your modem and TV receiver(s)
- Confirm the Bell hardware and network outside your home is working
- Open a repair ticket if a technician follow-up is required
We suggest:
Whole Home Wi-Fi pods
This support article will:
- Help you fix an offline pod
- Improve Internet speeds through your pods
- Link to support for the Bell Wi-Fi app
We suggest:
Bell email support centre
The following resources will help solve your email problems:
We suggest:
Internet security
This support page will:
- Help you activate McAfee Security from Bell
- Provide information about Internet security
We suggest:
Internet support
Visit the Internet support section for more hints, tips and troubleshooting articles.
Visit Internet support