Skip to main content
Personal
Small Business
Medium & Large Business
Bell for Better
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Fibe TV
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Dictate your search

Fibe TV

  • Overview
  • Receivers & remotes
  • Channels and programming
  • Pay-per-view
  • Self-serve options
  • Troubleshooting tools and help
change selected close
Your current region: Ontario
Change
change selected close
Your current region: Ontario Change
Select a region:

Troubleshooting tools and help

Mobility
TV
Internet
Home phone
  • Fibe TV
  • Fibe TV app
  • Bell Satellite TV

Fibe TV troubleshooting tools

Virtual repair tool

Detect and fix issues with your Bell Internet, Fibe TV and Home phone services.

Get started

Programming your remote control

Get step-by-step instructions to set up your Fibe TV remote control.

Learn more

Troubleshooting your remote control

Solve problems controlling your receiver or TV with your remote.

Learn more

Help with channels

Easily find all of your favourite channels by name or number.

Learn more

Connecting your receiver to your home Internet

Learn how to connect your Fibe TV receiver to your home Internet network.

Learn more

Need more help?

Tell us what you need help with.
We suggest:

Virtual repair tool

This tool will:

  • Detect any problems with your Internet, Fibe TV and Home phone services
  • Reboot your modem and TV receiver(s)
  • Confirm the Bell hardware and network outside your home is working
  • Open a repair ticket if a technician follow-up is required
Get started
We suggest:

Receivers and remote controls

This support page will:

  • Link to step-by-step tutorials for your specific remote
  • Provide tips for using or troubleshooting receivers and remotes
Visit the support page
We suggest:

Can’t find a channel

This support page will:

  • Link to your channel line-up and compare TV packages
  • Help troubleshoot related error messages
  • Provide tips for looking up channels
Visit the support page
We suggest:

Streaming services

This support page will:

  • Help you find a premium channel or free preview of premium content
  • Provide tips for viewing Crave, On Demand and Pay-per-view content
Visit the support page
We suggest:

Fibe TV support

Visit the Fibe TV support section for more hints, tips and troubleshooting articles.

Visit Fibe TV support
Back to main content

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

Get in touch

  • Contact us
  • Find a store
  • Book an appointment

Accessibility centre

© Bell Canada, 2022. All rights reserved.

Site feedback Site map

Email to a friend

Where to find my account number?

One Bill

Mobility Bill

Select a TV service

  • Fibe TV
  • Fibe TV app
  • Satellite TV