Troubleshooting tools and help

This tool will:

• Detect any problems with your Internet, Fibe TV and Home phone services
• Reboot your modem and TV receiver(s)
• Confirm the Bell hardware and network outside your home is working
• Open a repair ticket if a technician follow-up is required

This support page will:

• Link to step-by-step tutorials for your specific remote
• Provide tips for using or troubleshooting receivers and remotes

This support page will:

• Link to your channel line-up and compare TV packages
• Help troubleshoot related error messages
• Provide tips for looking up channels

This support page will:

• Help you find a premium channel or free preview of premium content
• Provide tips for viewing Crave, On Demand and Pay-per-view content

Visit the Fibe TV support section for more hints, tips and troubleshooting articles.