Troubleshooting tools and help
Fibe TV troubleshooting tools
Virtual repair tool
Detect and fix issues with your Bell Internet, Fibe TV and Home phone services.
Programming your remote control
Get step-by-step instructions to set up your Fibe TV remote control.
Troubleshooting your remote control
Solve problems controlling your receiver or TV with your remote.
Help with channels
Easily find all of your favourite channels by name or number.
Connecting your receiver to your home Internet
Learn how to connect your Fibe TV receiver to your home Internet network.
Need more help?
Tell us what you need help with.
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Virtual repair tool
This tool will:
- Detect any problems with your Internet, Fibe TV and Home phone services
- Reboot your modem and TV receiver(s)
- Confirm the Bell hardware and network outside your home is working
- Open a repair ticket if a technician follow-up is required
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Receivers and remote controls
This support page will:
- Link to step-by-step tutorials for your specific remote
- Provide tips for using or troubleshooting receivers and remotes
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Can’t find a channel
This support page will:
- Link to your channel line-up and compare TV packages
- Help troubleshoot related error messages
- Provide tips for looking up channels
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Streaming services
This support page will:
- Help you find a premium channel or free preview of premium content
- Provide tips for viewing Crave, On Demand and Pay-per-view content
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Fibe TV support
Visit the Fibe TV support section for more hints, tips and troubleshooting articles.