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Troubleshooting tools and help

Virtual repair tool

Detect and fix Internet, Fibe TV and Home phone issues with Virtual repair.

Get started
QR code that will open the MyBell app and the Virtual repair tool

Scan the QR code to launch Virtual repair in the MyBell app.

Learn how to use Virtual repair.

See how Virtual repair works.

Note: the video shows screens from the mobile app that are used as examples only.

Fibe TV troubleshooting tools

Programming, fixing or replacing your Bell Fibe TV remote

Use this guide to assist you with programming your Bell Fibe TV remote, fixing it and finding out if it needs to be replaced.

Learn about programming your remote control

Rebooting your Fibe TV Box

Easily reboot your Fibe TV Voice box using on- screen navigation and your remote control.

Help with channels

Easily find all of your favourite channels by name or number.

Connecting your receiver to your home Internet

Learn how to connect your Fibe TV receiver to your home Internet network.

Temporary suspension

You can choose to suspend each of your TV, Internet and Home phone services between one and six months. If you need to change or cancel the temporary suspension, you can do so easily in MyBell.

Need more help?

Tell us what you need help with.

We suggest:

Virtual repair tool

This tool will:

  • Detect any problems with your Internet, Fibe TV and Home phone services
  • Reboot your modem and TV receiver(s)
  • Confirm the Bell hardware and network outside your home is working
  • Open a repair ticket if a technician follow-up is required
Get started

We suggest:

Receivers and remote controls

This support page will:

  • Link to step-by-step tutorials for your specific remote
  • Provide tips for using or troubleshooting receivers and remotes
Visit the support page

We suggest:

Can’t find a channel

This support page will:

  • Link to your channel line-up and compare TV packages
  • Help troubleshoot related error messages
  • Provide tips for looking up channels
Visit the support page

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Streaming services

This support page will:

  • Help you find a premium channel or free preview of premium content
  • Provide tips for viewing Crave, On Demand and Pay-per-view content
Visit the support page

We suggest:

Fibe TV support

Visit the Fibe TV support section for more hints, tips and troubleshooting articles.

Visit Fibe TV support