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How to change my mobile rate plan online

Policies

You can change your Bell Mobility monthly or Prepaid plan in MyBell. Follow the on-screen instructions to browse options and change your plan. You’ll also be able to review and change your features. See step-by-step instructions for changing your plan.

If you receive an error message while changing your plan, please contact us.

Important information about rate plan changes

Prepaid plans:

  • You can choose whether the change will take effect immediately or at the start of your next billing period.
  • To complete the change, you must have enough funds on your account for the new plan.

Monthly plans:

  • You can choose whether the change will take effect immediately or at the start of your next billing period. Until then, your current rate plan and included features remain in effect.
  • You cannot change your rate plan while a device upgrade request is in progress. Once you activate your new device, you can change your plan.
  • You cannot change from a monthly plan to a prepaid plan and vice versa.
  • If you're currently on a rate plan that's been discontinued, you won't be able to get it back once you change it.
  • When your contract expires, you don't have to do anything. You can keep your current rate plan as long as it's still in our billing system.

Learn about the changes to look for on your next bill.

How to change your rate plan online (MyBell)

  1. Open a web browser and navigate to bell.ca.
  2. Select Log in / Register.
  3. Enter your MyBell username and password and select Log in.
  4. Under the My services tab, select your Mobility service.
  5. Under the Plan & device section, select Manage plan.
  6. Select the desired plan and select Continue.
  7. Select OK.
  8. Select Continue.
  9. Select the effective date (when you want the new plan to start).
  10. Review your new plan and add-ons.
  11. Review the Terms of Service.
  12. Select Submit to complete your changes.

Looking to upgrade your phone?

Visit MyBell to see if you’re eligible for a device upgrade.

If eligible, upgrade your phone online or visit a Bell store.

Need help? See how to upgrade your phone in MyBell.