Skip to main content
Personal
Small Business
Medium & Large Business
Bell for Better
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Internet
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Dictate your search

Internet

  • Overview
  • Modem and Wi-Fi
  • Bell email
  • Internet security
  • Internet usage
  • Troubleshooting tools and help
change selected close
Your current region: Ontario
Change
change selected close
Your current region: Ontario Change
Select a region:

Need help?

  • Call us at 310-SURF (7873)
  • Other ways to contact us

How do I safely use my browser online?

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Your browser
What are viruses, worms and Trojans?
What is spyware?

What is spyware?

Spyware is software that collects and sends information from your computer without your permission.

How to protect yourself:

  • Watch out for unexpected offers, warnings and dialog boxes that suddenly pop up while you’re online. Avoid clicking on them, even to cancel or close them.
  • Be wary of peer-to-peer sharing.
  • Always read the End User License Agreement (EULA) when downloading from trusted sources.
Get rid of spyware on your computer with anti-spyware software. Anti-spyware is part of McAfee Security from Bell which is included with Bell Internet service.

What are hackers and snoops?
Extra charges from auto-diallers
What are cookies?
What are pop-ups?
Your browser

Your browser

Your browser is an important part of your computer’s security. Keep your browser and security systems (anti-virus software, firewalls, etc.) up-to-date.

Practice good browsing habits

  • Pay attention to the links you want to click on and don’t assume a link is safe just because you found it in a “safe” way.
  • Don’t install something just because a web page suddenly tells you that you need it.

McAfee Security from Bell is included with all Bell Internet packages and includes Anti-Virus, Two-Way Firewall, Internet Filtering and other applications to help keep you secure online.


What are viruses, worms and Trojans?

What are viruses, worms and Trojans?

Viruses, worms and Trojans are malicious programs that can infect your computer and change the way it works.

How to protect yourself:

  • Be wary of email and instant messaging attachments or files, even if they are from people you know.
  • Scan downloads with anti-virus software before installing them.
  • Ensure your anti-virus software is up-to-date and reliable. Anti-Virus is an important part of McAfee Security from Bell which is included with all Bell Internet packages.

Download and install McAfee Security from Bell now.


What is spyware?

What is spyware?

Spyware is software that collects and sends information from your computer without your permission.

How to protect yourself:

  • Watch out for unexpected offers, warnings and dialog boxes that suddenly pop up while you’re online. Avoid clicking on them, even to cancel or close them.
  • Be wary of peer-to-peer sharing.
  • Always read the End User License Agreement (EULA) when downloading from trusted sources.
Get rid of spyware on your computer with anti-spyware software. Anti-spyware is part of McAfee Security from Bell which is included with Bell Internet service.


What are hackers and snoops?

What are hackers and snoops?

Hackers and snoops are people who try to get your personal information like credit card numbers and passwords by getting into your computer remotely. They may also try to get social insurance numbers and other important information so they can commit fraud.

Hackers get into your computer using viruses and specialized software, but they may also get access by simply looking over your shoulder in a public place.

How to protect yourself:

  • Update your software and operating system: Upgrades have the latest technology which can make them more secure and worth the investment to stay up to date.
  • Firewall: Ensure that you have an up-to-date network firewall and that the firewall that is part of your laptop’s operating system is also running and up to date
  • Anti-virus: Keep your anti-virus software up to date and consider regular scans for spyware and malware.
  • Maintain security: Two-way Firewall and Anti-Virus are always up to date as part of Bell Internet Security services McAfee Security from Bell, which is included with all Bell Internet packages.
  • Choose strong passwords you can remember without writing them down. Mix upper and lower-case letters with numbers and, if possible, symbols.
  • Review your credit card and bank statements, and log in regularly to your accounts to check the activity.
Be careful in public places: If you use a public computer or if you use your own computer on a public network (e.g., a coffee shop) do not visit your financial institutions’ websites, or input any personal information or passwords. Be sure that no one else can see your password if you enter one to access your hard drive.


Extra charges from auto-diallers

Extra charges from auto-diallers

What are they?

If you use dial-up to access the Internet or can send faxes from your machine (even if you have high speed), you have a dial-up modem.

Many Internet diallers are legitimate software applications where the user initiates the connection. However, an auto-dialler virus uses your dial-up modem and your phone line to make long-distance calls without your permission. You can get an auto-dialler through viruses, spyware or hackers.

How to protect yourself:

  • Whether you use dial-up Internet access regularly, or only occasionally use the dial-up access that comes with Bell Internet’s other packages, be aware of your computer’s Internet use.
  • Program your modem to make a dialling noise so you can hear it when it makes a new connection.
  • Regardless of your Internet connection, you should unplug the phone line from your computer when you are not faxing or on the Internet.
  • Don’t use any programs that enable your modem to automatically re-dial to the Internet.
  • Ask Bell to restrict your Internet phone line to local calls.
  • Read online terms and conditions carefully and be skeptical about claims like "free" and "no credit card needed" in exchange for any online product or service.
  • Increase the security settings for your operating system.
  • Download and install Bell McAfee® Security from Bell, which includes Anti-Virus and Firewall.

 

What is Bell doing about auto-diallers?

Blocking calls: We’re blocking calls to several countries that have significant auto-dialler traffic. If you want to call to these countries, you now need to do it with an operator’s assistance (at no extra charge.) Unfortunately, some companies have simply moved operations to regions where call-blocking is harder to put in place.

Offering the best rate for first-time occurrence: Under international agreements, Bell is still responsible for paying the costs of international calls made by its customers, even if the calls were made through fraud. However, if you do fall victim to an auto-dialler scam, Bell offers the best available long distance rate for the first occurrence of an auto-dialled call. Subsequent calls will be billed at your regular toll rate plan.


What are cookies?

What are cookies?

Cookies are small pieces of information about you, such as what you did on a website. When you revisit the site, your browser sends the cookie back to the site to help customize what you see. Cookies are limited in what they can do and mostly don’t pose a risk to your privacy. Sometimes, however, you may want to delete your cookies, especially if you are sharing a computer or using a public computer.

 

How to manage browser cookies

  • Learn how to change your browser’s “cookies” setting to suit your preferences. In most browsers, your cookies options can be changed under “Tools”, “Privacy”, “Options” or “Security.” You may need to check your browser’s “Help” function to find the exact path to the cookies setting.
  • Manage your cookies automatically with PC Tune-Up, part of McAfee Security from Bell


What are pop-ups?

What are pop-ups?

Pop-ups are small windows that open automatically on some websites, partially or fully blocking your view. They usually display advertising and are not dangerous if you don’t click on them.

 

How to protect yourself:

  • Learn how to change your browser’s “pop-ups” setting to suit your preferences. In most browsers, your pop-ups options can be changed under “Tools”, “Privacy”, “Options” or “Security.” You may need to check your browser’s “Help” function to find the exact path to the pop-ups setting.


Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

  • I want to know about McAfee Security from Bell
  • How to activate and install McAfee Security from Bell on my computer
  • Switching to McAfee Security from Bell
  • Internet Speed Test | Measure the speed of your Internet connection
  • How to manage my Internet usage
  • How to change existing wireless settings on my 2Wire 2701 modem
  • Getting started with Bell Internet
  • See more 
See more

Recently viewed articles

Back to main content

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

Get in touch

  • Contact us
  • Find a store
  • Book an appointment

Accessibility centre

© Bell Canada, 2022. All rights reserved.

Site feedback Site map

Email to a friend

Where to find my account number?

One Bill

Mobility Bill

Select a TV service

  • Fibe TV
  • Fibe TV app
  • Satellite TV