What is Call Answer?
Call Answer takes messages when you’re on the line or away from the phone. You can access your messages from anywhere.
Visit MyBell to add Call Answer to your monthly calling features.
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Call Answer takes messages when you’re on the line or away from the phone. You can access your messages from anywhere.
Visit MyBell to add Call Answer to your monthly calling features.
Call Answer takes messages when you’re on the line or away from the phone. You can access your messages from anywhere.
Visit MyBell to add Call Answer to your monthly calling features.
You have a message when:
To retrieve messages from home:
To retrieve messages from another phone within your area code:
To check messages while outside your area code:
Call Answer allows you to save messages for up to 21 days.
Change the number of rings |
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Change your personal greeting |
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Change your pre-recorded name or phone number |
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Change your password |
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Skip to the end of your message |
Press 3, 3 to skip to the end of the message. Then you can reply, forward, erase or save. |
Start message over |
Press 1, 1 while listening to a message to return to its beginning. |
Know who called and when |
Press 5 during playback or at the end of the message for time, date, length of message and caller's number (if available). |
Skip another Call Answer subscriber’s greeting |
Press # during their greeting and leave your message after the tone. |
Change your message to another Call Answer subscriber |
When you finish recording a message for another subscriber, press 1 and follow the prompts. |
To have Call Answer take messages when your line is busy:
To have Call Answer take messages when you don’t answer:
With extension mailboxes, you can have up to 3 additional private voicemail boxes in addition to your host mailbox for different members of your household. Extensions can be added to your service free of charge by contacting us
Note: If necessary, record the main mailbox greeting, making sure to mention each user's name and mailbox number.
If you want to check another message without hanging up:
Issue | Troubleshooting |
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I forgot my Call Answer password | To reset your password, simply contact us by dialling 6-1-1 from your Bell home phone. |
My Call Answer is not picking up. |
If your Call Answer doesn’t pick up, it may not be set to take messages. To reactivate Call Answer to take messages when you don’t answer, dial *92 (or 1192 on rotary phones). To reactivate Call Answer to take messages when your line is busy, dial *90 or (or 1190 on rotary phones). You will hear a confirmation beep followed by the dial tone to let you know the change was made. |
There’s no intermittent dial tone or flashing light when I have Call Answer messages. |
Your Call Answer message notification function has been turned off. To reactivate this feature:
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I don’t hear Call Waiting beeps before Call Answer picks up |
If you’re on the phone and don't hear Call Waiting beep before Call Answer picks up, ensure that you subscribe to Call Waiting. Without Call Waiting, Call Answer will pick up immediately if you’re on the line or dialling. Also check that Call Answer is set to at least 4 rings. To do this:
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Call Answer indicates a new message but I can’t access it |
If you hear an intermittent dial tone and have Extension Call Answer, it means there are messages in an extension mailbox. To find out whether you have an extension mailbox message:
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The light on my phone is flashing but there are no new messages | Check your equipment (i.e., unplug the adapter for a few minutes or check your user manual on how to reset the light options). |
No Call Answer prompts to save, change or erase my messages | If you subscribe to Call Answer Plus or Call Answer Message Manager, you may have activated the auto-play option which automatically saves your messages. To deactivate the auto-play option:
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No Call Answer prompts to save, change or erase my messages |
If you subscribe to Call Answer Plus or Call Answer Message Manager, you may have activated the auto-play option which automatically saves your messages. To deactivate the auto-play option:
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