Skip to main content
Billing & Accounts
Log in / Register
Your current region:   Ontario
Select your province or territory below:
Close province setting

MyBell app: How to cancel automatic top-ups on a Prepaid account

Go to Billing & Accounts support

Step 1 of 6

Launch the MyBell app on your device.

Illustration of this stephalo_circle_60

Cancel automatic top-ups

Step 2 of 6

Touch Services at the bottom of the screen.

AppLanding_SAT_TV_EN halo_circle_60

Cancel automatic top-ups

Step 3 of 6

Touch Manage.

AppCancelTopUp_EN halo_circle_60

Cancel automatic top-ups

Step 4 of 6

Touch CANCEL PRE-AUTHORIZED PAYMENTS.

AppCancelTopUp_2_EN halo_circle_60

Cancel automatic top-ups

Step 5 of 6

Confirm you want to cancel pre-authorized top-ups by touching SUBMIT.

AppCancelTopUp_3_EN halo_circle_60

Cancel automatic top-ups

Step 6 of 6

Your pre-authorized top-ups have been cancelled. Touch BACK TO MY SERVICES to return to the main screen.

AppCancelTopUp_4_EN halo_circle_60

Cancel automatic top-ups

  1. Launch the MyBell app on your device.
  2. Touch Services at the bottom of the screen.
  3. Touch Manage.
  4. Touch CANCEL PRE-AUTHORIZED PAYMENTS.
  5. Confirm you want to cancel pre-authorized top-ups by touching SUBMIT.
  6. Your pre-authorized top-ups have been cancelled. Touch BACK TO MY SERVICES to return to the main screen.