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What is the Enhanced Community Notification Service (eCNS)?

The Enhanced Community Notification Service (eCNS) is used to notify you, via an automated telephone message, of alerts and emergencies in your area.1

Bell was mandated by the CRTC to provide various municipalities with a list of addresses and phone numbers for both listed and unlisted Bell phone subscribers2, so residents could benefit from the service.

This service will only be used to notify you of emergency events. An emergency is defined as "an imminent or occurring danger which represents a threat to the life, the health or the security of a person".

RegionRoll-out dateContact information
Saint-Maurice, QuébecSeptember 2013City manager: Andrée Neault
Phone: 819 374-4525
Halton Region (City of Burlington,
Town of Halton Hills,
Town of Milton, Town of Oakville)
November 2013

The Regional Municipality of Halton
1151 Bronte Road
Oakville, Ontario
Phone: 311 or 905 825-6000
Toll free: 1 866 442-5866 | TTY: 905 827-9833

Québec City region (City of Québec,
Saint-Augustin-de-Desmaures and Wendake)
October 2014

City of Québec
Phone: 418 641-6010

Bois-des-Filion, QuébecJune 2016

City of Bois-des-Filion
Phone: 450 621-1460 ext 199

Laval, QuebecJune 2016

City of Laval
1333, boulevard Chomedey, Rez-de-chaussée, C.P. 422,
succursale Saint-Martin, Laval (Québec) H7V 3Z4
Phone: 311 or 450 978-8000
Web site:

(1) This is only applicable if your phone is in a municipality identified above.
(2) Your name will not be provided as part of this service. Mobile phone numbers, four-party lines and nomadic voice over IP phone services will not receive notification through the eCNS. This use of information was authorized by the CRTC in Telecom Decisions 2007-13 and 2008-37.