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How to identify Bell Home phone inside wiring problems

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Listen to sounds on your phone line

Listen to sounds on your phone line


Ensure that your inside wire is connected properly at the demarcation point. You can determine a lot about the inside wiring problems by listening to sounds on your telephone line:
  • Static: Wires could be wet, pierced or loose at a connecting point. Carefully check all wires and connections.
  • Buzzing: A wire may have come into contact with metal, other than the connection terminals. Is any exposed copper wire touching the box or other metal around the jack? Check that colours have been matched correctly.
  • Dead Air: Wires may be crossed. Is there a contact between any exposed copper from wires of different colours (red crossed with green if 2-pair wire is being used; or blue crossed with white if 3-pair wire is being used)?

Check connections, wire and pins
Isolate the inside wiring problem
Listen to sounds on your phone line

Listen to sounds on your phone line


Ensure that your inside wire is connected properly at the demarcation point. You can determine a lot about the inside wiring problems by listening to sounds on your telephone line:
  • Static: Wires could be wet, pierced or loose at a connecting point. Carefully check all wires and connections.
  • Buzzing: A wire may have come into contact with metal, other than the connection terminals. Is any exposed copper wire touching the box or other metal around the jack? Check that colours have been matched correctly.
  • Dead Air: Wires may be crossed. Is there a contact between any exposed copper from wires of different colours (red crossed with green if 2-pair wire is being used; or blue crossed with white if 3-pair wire is being used)?


Check connections, wire and pins

Check connections, wire and pins


  • Check that all connections have been made properly. Are all the coloured wires connected to the right terminals? Is the exposed copper wiring making a solid contact with the right terminals?
  • Check the wire. Is it broken or split? Is it pierced by a staple, nail, screw or other object? If it is, replace the entire section of wire from end to end.
  • Check that the pins or connecting terminals inside the jacks are not touching each other and that a jack itself is not damaged.


Isolate the inside wiring problem

Isolate the inside wiring problem


  1. Locate your wire distribution device (connector block) at your demarcation point.
  2. Disconnect one pair of wires from the distribution device.
  3. Check to see if your service has been restored at other jack locations in your home.
  4. Continue disconnecting wire pairs, one pair at a time, to determine which wire is causing the trouble.
  5. Once you have isolated the problem circuit, we suggest you replace the entire section of wire that is defective or the jack, if it is causing the problem.

If you are unable to repair or isolate an inside wire problem yourself, call our repair department at 6-1-1 from a Bell landline.


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