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Fibe TV is frozen or pixellated

Steps to follow: 5

1.
Unplug the power cable on the back of the modem.

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If your issue is not resolved, or occurs frequently, please contact us.

2.
Wait 10 seconds.

fibe_tv_2202_en_fibe_tv_2200_en_2_edited_418_1

If your issue is not resolved, or occurs frequently, please contact us.

3.
Reinsert the cable.

fibe_tv_2202_en_fibe_tv_2200_en_2a_edited_1_418

If your issue is not resolved, or occurs frequently, please contact us.

4.
Wait approximately 5 minutes for the modem to complete the rebooting process.

fibe_tv_2202_en_fibe_tv_2200_en_2a_edited_1_418

If your issue is not resolved, or occurs frequently, please contact us.

5.
Once the modem has restarted, check to see if your signal has returned.

fibe_tv_2202_en_fibe_tv_en_tv_samsung_base_418Full_screen_TV

If your issue is not resolved, or occurs frequently, please contact us.

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Bell Community forum

Find even more support by searching topics or posting questions in our forum.

Visit our community forum
Join the conversation by scanning the QR code.

Join the conversation by scanning the QR code.