Files are received in a thumbnail format. You must select the thumbnail – which will expire after seven days – to download the entire file. This allows you to better manage the amount of data being sent to your phone.
You also have the option to download files automatically. By default, the auto download feature is turned off, but you can turn it on in the settings.
- Open the Messages app.
- Select the menu icon (top-right corner).
- Select Settings.
- Select Chat settings.
- Switch Auto download on or off as desired.
Reminder: auto download for file transfers is turned off by default. To download a file, simply select the thumbnail within seven days of receipt, after which it will expire.
For Samsung Galaxy Note8, S7 and newer, A5 (2017), A8, J3 Prime and J3 (2018)
For Samsung Galaxy S9 and S9+