If you have firewall software installed on your computer or home network, you may need to configure or disable it to allow you to access certain sites. For further information regarding firewalls we recommend that you consult the documentation that came with your firewall software, or contact the manufacturer for troubleshooting information.
LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
- damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
- merely discharged and can be recharged and returned to service;
- in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
- not owned by the Purchaser.
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
400 Error – Bad request
The remote web server can’t find the web address (URL) you typed. The page may no longer exist, you may not be authorized to access it or you may have typed the address incorrectly.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try using a search engine to find the site.
401 Error – Unauthorized
You are trying to access a page that has been protected to limit access only to authorized people.
Possible solutions
- If you don’t think you should be receiving this message, double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- If you have been given a password, retype it carefully. Ensure your caps lock is not on.
403 Error – Forbidden
You are trying to access a page you do not have permission to access.
If you believe you are supposed to have access to this page, check if you can access the page from a different connection (e.g., use your mobile data to access the page).
Possible solutions
- Refresh the page.
- Double-check that you have entered the address correctly.
- Clear your temporary Internet files/cache and cookies.
- You must filter the telephone cable for your satellite TV system if it’s on the same phone line you use for your high-speed Internet. If you do not filter it, you may experience slow speeds and/or no Internet connection. To order more filters, please contact us
404 Error – File not found
The remote web server can’t find the web page. The page may no longer exist, you may not be authorized to access it or you may have typed the address incorrectly.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try going to the site’s home page and look elsewhere for the page, using the site’s search tool if it has one.
500 Error – Internal error
The remote web server is experiencing technical problems.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try again another time.
501 Error – Not implemented
There is something wrong with the HTML coding on the web page, possibly with a form that you are trying to submit.
Possible solutions
- Contact the site’s webmaster, customer service or technical support staff to report the problem and see if you can submit the information another way.
503 Error – Service unavailable
Something is wrong somewhere over the path from your computer to the page you are trying to reach.
Possible solutions
- Try again in a minute or two. This error usually resolves itself quickly.
Can’t parse HTTP/Protocol not supported
Your browser can’t figure out the web address (URL) you typed.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Add http:// before the web address, if you did not enter it the first time.
Cannot open/The requested URL was not found
Your browser can’t find the web address (URL) you typed. The site may no longer exist, it may be receiving excessive traffic, you may have typed the address incorrectly or there may be network problems.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try refreshing or reloading the page.
- Try visiting other sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.
If that doesn’t solve the problem, confirm if your modem is connected to the Internet:
- Open your web browser.
- Type bell.ca/mymodem or http://192.168.2.1 in the address bar and press Enter.
If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:- Home Hub 2000, 3000, 4000: the default password is the serial number located on the sticker on the back of the modem.
- Home Hub 1000, 2Wire, Connection Hub: the default password is “admin”.
- Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page, choose your modem and review the setup instructions and troubleshooting articles.
- If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.
If you continue to experience problems, please contact us
Failed DNS lookup
The web address (URL) you typed is incorrect, or the server can’t be located, is receiving excessive traffic or is temporarily down.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try refreshing or reloading the page.
- Try using a search engine to find the site.
- If you get this error with every site you try to visit, there may be something wrong with your connection. Try restarting your browser and reconnecting to the Internet.
Helper application not found/defined
You have tried to access a file that requires a helper application or plug-in that your browser cannot find or that you do not have installed.
Possible solutions
- Take note of the missing file type described in the error message.
- Search your browser’s help for helper application or plug-in and follow the instructions to define or install a plug-in for the missing file type.
Host unknown/Unable to locate server
The remote web server is down, you have typed the web address (URL) incorrectly or you have lost your Internet connection.
Possible solutions
- Try refreshing or reloading the page.
- Confirm that you are connected to the Internet.
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try using a search engine to find the site.
Too many users/Too many connections
The remote web server has reached the maximum number of users allowed to access the site at one time.
Possible solutions
- Wait a minute or two and then try refreshing or reloading the page or try again at a later time.
Too much network traffic
Your browser can’t find the FTP site. The site may have moved or no longer exist, the server may be shut down or busy, you may have typed the address incorrectly or there may be network problems.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try visiting other FTP sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.
If that doesn’t solve the problem, confirm if your modem is connected to the Internet:
- Open your web browser.
- Type bell.ca/mymodem or http://192.168.2.1 in the address bar and press Enter.
If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:- Home Hub 2000, 3000, 4000: the default password is the serial number located on the sticker on the back of the modem.
- Home Hub 1000, 2Wire, Connection Hub: the default password is “admin”.
- Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page, choose your modem and review the setup instructions and troubleshooting articles.
- If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.
If you continue to experience problems, please contact us
Unable to connect to FTP site
Your browser can’t find the FTP site. The site may have moved or no longer exist, the server may be shut down or busy, you may have typed the address incorrectly or there may be network problems.
Possible solutions
- Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
- Try visiting other FTP sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.
If that doesn’t solve the problem, confirm if your modem is connected to the Internet:
- Open your web browser.
- Type bell.ca/mymodem or http://192.168.2.1 in the address bar and press Enter.
If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:- Home Hub 2000, 3000, 4000: the default password is the serial number located on the sticker on the back of the modem.
- Home Hub 1000, 2Wire, Connection Hub: the default password is “admin”.
- Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page, choose your modem and review the setup instructions and troubleshooting articles.
- If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.
If you continue to experience problems, please contact us
Unable to reach some websites
If you have firewall software installed on your computer or home network, you may need to configure or disable it to allow you to access certain sites. For further information regarding firewalls we recommend that you consult the documentation that came with your firewall software, or contact the manufacturer for troubleshooting information.
