What you need to know if you cancel your services

Bell TV, Internet and Home phone

Final bills

Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:

  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.

• Early cancellation fees (if applicable):

  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill. For details, please refer to Bell Terms of Service (PDF 413 KB).

Equipment return

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell.

Note: Do not return your rented equipment to a Bell store. Learn more about Bell’s equipment returns policy.

Bell email

If cancelling your Bell Internet service: your Bell email address can no longer be used/accessed and all emails will be lost.

If switching from Bell Internet to Bell Mobile Internet: you can transfer your Bell email to your new account. Please request the transfer when cancelling Bell Internet.

Bell Mobility

Cancelling your monthly Bell Mobility service

Keep in mind the following:

• If your Bell Mobility service is subject to the Wireless Code, your service can be deactivated immediately or on another date of your choosing (up to 60 days from the date of your request).
• All other services can be deactivated on any date in the 30 to 60 days following the date of the request.

After deactivation, a final bill will be generated on your regular billing date.

Some charges (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. All charges will be billed within 90 days of your cancellation date.

If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage.

If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply. For details, please refer to the Bell Mobility Terms of Service.

Should you choose to cancel your service, contact us and let us know the date you want the cancellation to be effective.

Cancelling your prepaid Bell Mobility service

• Your prepaid account will be automatically cancelled if you don’t make a payment for 90 consecutive days.
• You can keep using the service until the last paid period is over.
• If you subscribed to Automatic Top-Up, you’ll need to cancel your subscription.
• If you have an eSIM, you can also delete your eSIM (Apple | Android) as part of the cancellation.
• Any balance remaining on the account at deactivation will be lost and non-refundable.

Subscriptions

How do I cancel a subscription?

1. Log in to MyBell.
2. Select My services, then Subscriptions.
3. Select Manage subscriptions.
4. Select the subscription you want to cancel, then select Cancel subscription.
5. Select Yes, cancel subscription.
6. Review the details of your cancellation. To confirm and submit, select Confirm cancellation.

Log in now

Note: Cancelling a subscription will stop it from renewing on the next scheduled renewal date. You will still have access to the subscription until that date.

What happens to my Crave account after I cancel my Crave subscription with Bell?

When you cancel your Crave subscription through Bell, your Crave access will continue until the end of your scheduled renewal period.

After your scheduled renewal date, your Crave account will not be deleted. You can still log in on the Crave website or app using your existing credentials.

After your scheduled renewal date, your Crave subscription will no longer be billed through Bell. If you want to continue using Crave, you must resubscribe directly through Crave.

Note: Bell Media does not automatically transfer or pause any existing Crave subscriptions.

What happens to my Netflix account after I cancel my Netflix subscription with Bell?

When you cancel your Netflix subscription through Bell, your Netflix access will continue until the end of your scheduled renewal period.

After your scheduled renewal date, your Netflix account will not be deleted. You can still log in on the Netflix website or app using your existing credentials.

After your scheduled renewal date, your Netflix subscription will no longer be billed through Bell. If you want to continue using Netflix, you must add a new payment method directly through your Netflix account. Your watch history, profiles, and preferences will be kept for a period of time, allowing you to resume your subscription later without losing your data.

Note: If you had a previously paused, direct-billed Netflix subscription, it may resume automatically once your Bell billing ends, depending on your account settings.

What happens to my Disney+ account after I cancel my Disney+ subscription with Bell?

When you cancel your Disney+ subscription through Bell, your Disney+ access will continue until the end of your scheduled renewal period.

After your scheduled renewal date, your Disney+ account will not be deleted. You can still log in on the Disney+ website or app using your existing credentials.

After your scheduled renewal date, your Disney+ subscription will no longer be billed through Bell. If you want to continue using Disney+, you must update your payment method directly through your Disney+ account. If you don’t take any action after the scheduled renewal date, your Disney+ account will remain inactive, but your profile and watch history will be retained unless you choose to delete your account entirely.

Note: If you had a paused, direct-billed Disney+ subscription before subscribing through Bell, it may automatically resume once your Bell subscription ends, depending on your previous plan settings.