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Late payment fees and overdue payments

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Late payment fees

If Bell doesn’t receive payment for your bill within 30 days of the bill date, you will be charged late payment fees as follows:

  • 2.91% monthly (41.09% per annum)

A late payment charge may be applied to any unpaid balance 30 days after the billing date.

  • Payments sent by mail are credited the day we receive them.
  • The interest rate applied to late payments can be found under the information section of your phone bill.
  • The late payment charges will appear on your bill two months after the late payment occurred.

If you think there is a billing error, please contact us and we will be happy to review your bill.

How to make an overdue payment

There are several options to pay your bill, including pre-authorized payments.

If your service has been cut off due to non-payment, visit How to set up a payment arrangement.

NOTE: Your current account balance includes the amount due from your last bill, plus adjustments and minus recent payments you've made since the last bill we sent.

View your account balance online in MyBell or in the MyBell app.

About the MyBell app

How to set up a payment arrangement

In order to avoid getting your services suspended, we recommend that you make a payment in full before the bill’s due date. If this is not possible, you have the option of setting up a payment arrangement through MyBell if your account balance is past due.

To set up a payment arrangement through MyBell:

  1. Login to MyBell
  2. Under Pay your bill, click Make a payment arrangement (this will only appear if the account has an overdue amount)
  3. From Payment arrangement window:
    1. Check Current balance and Overdue amount of Bill section.
    2. Select number of installments.
    3. Enter amount to be paid for First installment.
    4. Choose from calendar icon Date of payment.
    5. Choose a payment method.
    6. Click Continue to review button.
  4. From Payment information window:
    1. Repeat steps for subsequent installments
    2. Click Continue to review button.
  5. From Review and submit window:
    1. Click on Edit button if changes required for Installment & payment information.
    2. Click on Submit button.

Note: your payment arrangement may be disabled for any of the following reasons:

  • Account is cancelled/closed
  • 2 or more returned payments in 30 days
  • 2 or more failed payment arrangements in 30 days
  • Any credit card chargeback within 6 months

How to modify or cancel a payment arrangement

If you want to make changes to or cancel your existing payment arrangement, please contact an accounts receivable representative at 1 888 508-1088.

Business hours

  • Monday to Friday, 8 a.m. to 9 p.m.
  • Saturday and Sunday, 9 a.m. to 6 p.m.