/* ============================================================================
   CSS VARIABLES & COLOR PALETTE
   ============================================================================ */
:root {
    /* Primary Colors */
    --color-primary: #003778;
    --color-primary-light: #0070ce;
    --color-focus: #0075ff;
    /* Neutral Colors */
    --color-white: #fff;
    --color-text-dark: #111111;
    --color-text-medium: #555555;
    --color-text-light: #666;
    --color-text-placeholder: #999;
    --color-gray-light: #E1E1E1;
    --color-gray-lighter: #ddd;
    --color-gray-background: #F4F8FB;
    --color-chip-border: #d9d9d9;
    /* Error Colors */
    --color-error: #d9534f;
    --color-error-background: #fef5f5;
    --color-error-border: #f5d5d5;
    /* Dark Mode */
    --color-dark-bg: #2a2a2a;
    --color-dark-border: #444;
    --color-dark-text: #e0e0e0;
    /* Spacing */
    --spacing-xs: 4px;
    --spacing-sm: 8px;
    --spacing-md: 12px;
    --spacing-lg: 16px;
    --spacing-xl: 24px;
    --spacing-2xl: 30px;
    --spacing-3xl: 42px;
    --spacing-4xl: 45px;
    /* Font Sizes */
    --font-size-xs: 11px;
    --font-size-sm: 12px;
    --font-size-base: 13px;
    --font-size-md: 14px;
    --font-size-lg: 16px;
    --font-size-xl: 18px;
    --font-size-2xl: 22px;
    /* Font Weights */
    --font-weight-normal: 400;
    --font-weight-medium: 450;
    --font-weight-semibold: 550;
    --font-weight-bold: 600;
    --font-weight-heavy: 700;
    --font-weight-extra-bold: 650;
    /* Border Radius */
    --radius-sm: 4px;
    --radius-md: 16px;
    --radius-full: 42px;
    --radius-pill: 1000px;
    --radius-chip: 18px;
    /* Transitions */
    --transition-base: all 0.3s ease;
    --transition-fast: all 0.2s ease;
    --easing-smooth: cubic-bezier(0.55, 0, 0.1, 1);
}

/* ============================================================================
   UTILITY CLASSES
   ============================================================================ */
#DispListOfError {
    display: none;
}

.ui-toggle-reason.active,
.ui-toggle-reason.active .icon-new,
.ui-toggle-reason.active .icon-new::before {
    color: var(--color-white);
}

/* Field Error Message - Inline error display below fields */
.field-error-message {
    font-family: satoshi-variable;
    display: none;
    color: var(--color-error);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-medium);
    margin-top: 4px;
    margin-bottom: 12px;
    padding: 4px 0;
    line-height: 16.8px;
    letter-spacing: 0;
}

    .field-error-message.icon-errorsolid::before,
    .field-error-message.icon-new::before {
        margin-right: 8px;
    }

.required-info {
    text-decoration: underline;
}


/* ============================================================================
   LAYOUT & CONTAINER STYLES
   ============================================================================ */
.unresolved-container {
    max-width: 1140px;
    margin: 0 auto;
}

.unresolved-card {
    border: 1px solid var(--color-gray-light);
    border-radius: var(--radius-md);
    padding: var(--spacing-4xl);
    margin-bottom: 30px;
}

/* ============================================================================
   TYPOGRAPHY STYLES
   ============================================================================ */
.ui-title {
    font-weight: var(--font-weight-normal);
    font-size: 40px;
    letter-spacing: -1.5px;
    line-height: 48px;
}

.ui-intro {
    font-size: var(--font-size-xl);
    line-height: 27px;
    letter-spacing: 0;
}

.ui-question-title {
    font-size: var(--font-size-2xl);
    font-weight: var(--font-weight-semibold);
    margin-bottom: var(--spacing-md);
    line-height: 30.8px;
    letter-spacing: 0;
    color: var(--color-text-dark);
}

.section-label {
    display: block;
    font-size: var(--font-size-lg);
    margin-bottom: 10px;
    color: var(--color-text-dark);
    font-weight: var(--font-weight-extra-bold);
}

/* ============================================================================
   TOGGLE BUTTON STYLES
   ============================================================================ */
.ui-toggle-group {
    display: flex;
    gap: 15px;
}

.ui-toggle {
    position: relative;
    border: 1px solid var(--color-gray-light);
    background: var(--color-white);
    border-radius: var(--radius-full);
    padding: var(--spacing-md) var(--spacing-lg);
    cursor: pointer;
    transition: var(--transition-base);
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    justify-content: center;
}

    .ui-toggle:focus {
        outline: 2px solid var(--color-focus);
        outline-offset: 2px;
    }

    .ui-toggle:hover {
        border-color: var(--color-primary);
    }

    .ui-toggle.active {
        background: var(--color-primary);
        border-color: var(--color-primary);
        color: var(--color-white);
    }

        .ui-toggle.active:focus {
            outline: 2px solid var(--color-white);
            outline-offset: 2px;
            box-shadow: 0 0 0 3px var(--color-primary);
        }

        .ui-toggle.active:hover {
            background: var(--color-primary);
            border-color: var(--color-primary);
        }

        .ui-toggle.active .ui-toggle__icon,
        .ui-toggle.active .ui-toggle__icon i,
        .ui-toggle.active .icon-close {
            color: var(--color-white) !important;
        }

/* Toggle Icon & Text */
.ui-toggle__icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 18px;
    height: 18px;
    font-size: var(--font-size-md);
}

.ui-toggle__text {
    display: inline-block;
    font-weight: var(--font-weight-medium);
    font-size: var(--font-size-md);
    line-height: 19.6px;
    letter-spacing: 0;
}

/* Toggle Icon Content */
.ui-toggle--yes .ui-toggle__icon i::before,
.ui-toggle--no .ui-toggle__icon i::before {
    font-family: 'bell-icon';
    font-size: 18px;
}

.ui-toggle--yes .ui-toggle__icon i::before {
    content: "\e603";
}

.ui-toggle--no .ui-toggle__icon i::before {
    content: "\e90e";
}

/* ============================================================================
   FORM FIELD STYLES
   ============================================================================ */
.ui-form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    column-gap: var(--spacing-3xl);
    row-gap: var(--spacing-lg);
    margin-bottom: var(--spacing-2xl);
}

.ui-field {
    display: flex;
    flex-direction: column;
    position: relative;
    margin-top: 20px;
}

    .ui-field .input-wrapper {
        position: relative;
        display: flex;
        align-items: center;
    }

    .ui-field label {
        position: absolute;
        top: -20px;
        left: 0;
        font-size: var(--font-size-sm);
        font-weight: var(--font-weight-bold);
        color: var(--color-text-dark);
        opacity: 0;
        transition: opacity 0.3s ease;
        pointer-events: none;
        display: none;
    }

    .ui-field label, .ui-field input:not(:placeholder-shown) ~ label,
    .ui-field input:focus ~ label {
        opacity: 1;
    }

    .ui-field input {
        width: 100%;
        border: none;
        border-bottom: 1px solid var(--color-gray-lighter);
        padding: var(--spacing-sm) 0;
        padding-right: 40px;
        background: transparent;
        font-size: var(--font-size-lg);
        transition: border-color var(--transition-fast);
        font-weight: var(--font-weight-medium);
        color: var(--color-text-medium);
    }

        .ui-field input::placeholder {
            color: var(--color-text-placeholder);
            font-size: var(--font-size-base);
        }

        .ui-field input:focus {
            outline: none;
            border-bottom-color: var(--color-primary-light);
        }

        .ui-field input.error-field::placeholder {
            border-bottom-color: var(--color-error) !important;
            color: var(--color-error);
        }

        .ui-field input.error-field::placeholder,
        .ui-field input.error-field ~ label,
        .ui-field .input-wrapper ~ label.error-label {
            color: var(--color-error) !important;
        }

    /* Account Info Icon */
    .ui-field .account-info-icon {
        position: absolute;
        right: 0;
        top: 50%;
        transform: translateY(-50%);
        cursor: pointer;
        padding: var(--spacing-xs);
        border-radius: var(--radius-sm);
        transition: var(--transition-fast);
        display: inline-flex;
        align-items: center;
        justify-content: center;
        background: none;
        border: none;
        color: var(--color-text-dark);
    }

        .ui-field .account-info-icon:focus {
            outline: 2px solid var(--color-primary-light);
            outline-offset: 2px;
        }

/* ============================================================================
   CHIP & TOGGLE REASON STYLES
   ============================================================================ */
.ui-chip-group {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.ui-chip {
    border: 1px solid var(--color-chip-border);
    border-radius: var(--radius-chip);
    background: var(--color-white);
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: var(--font-size-xs);
    color: var(--color-text-light);
    cursor: pointer;
    transition: var(--transition-base);
}

    .ui-chip.active {
        color: var(--color-primary-light);
        border-color: var(--color-primary-light);
    }

.ui-toggle-reason {
    border: 1px solid var(--color-chip-border);
    background: var(--color-white);
    color: var(--color-text-medium);
    border-radius: var(--radius-chip);
    padding: 10px 18px;
    font-size: var(--font-size-lg);
    cursor: pointer;
    transition: var(--transition-base);
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-weight: var(--font-weight-medium);
    margin-right: var(--spacing-sm);
    margin-bottom: var(--spacing-sm);
}

    .ui-toggle-reason:hover {
        border-color: var(--color-primary);
    }

    .ui-toggle-reason.active {
        background: var(--color-primary);
        border-color: var(--color-primary);
        color: var(--color-white);
    }

        .ui-toggle-reason.active:hover {
            background: var(--color-primary);
            border-color: var(--color-primary);
        }

    .ui-toggle-reason.error-field:not(button) {
        border-color: var(--color-error) !important;
        border-width: 2px;
    }

/* ============================================================================
   TEXT AREA & DESCRIPTION STYLES
   ============================================================================ */
.ui-help-section {
    margin-bottom: 26px;
}

.ui-description label {
    display: block;
    font-size: var(--font-size-lg);
    font-weight: var(--font-weight-extra-bold);
    margin-bottom: var(--spacing-sm);
    color: var(--color-text-dark);
}

.ui-description small {
    display: block;
    font-size: var(--font-size-md);
    line-height: 1.4;
    color: var(--color-text-medium);
    margin-bottom: var(--spacing-md);
    font-weight: var(--font-weight-medium);
}

.ui-description textarea {
    width: 100%;
    height: 120px;
    border: 1px solid var(--color-gray-lighter);
    resize: none;
    padding: var(--spacing-md);
    font-size: var(--font-size-base);
    font-family: Arial, Helvetica, sans-serif;
    transition: border-color var(--transition-fast);
}

    .ui-description textarea.error-field {
        border-color: var(--color-error) !important;
        color: var(--color-error);
    }

        .ui-description textarea.error-field::placeholder {
            color: var(--color-error);
        }

.ui-description label.error-label,
.ui-help-section.error-field .section-label {
    color: var(--color-error);
}

.ui-help-section.error-field .section-label {
    font-weight: var(--font-weight-heavy);
}

.char-count {
    text-align: right;
    color: var(--color-text-medium);
    font-size: var(--font-size-lg);
    line-height: 22.4px;
}

/* ============================================================================
   QUESTION GROUP STYLES
   ============================================================================ */
.ui-question-group {
    margin-bottom: var(--spacing-2xl);
}

/* ============================================================================
   CUSTOMER CARE PANEL & MANAGEMENT SECTION
   ============================================================================ */
.customer-care-panel {
    display: block;
    margin-bottom: 28px;
}

.management-section {
    display: block;
}

    .customer-care-panel h2,
    .management-section h2 {
        font-family: var(--font-family-variable, "satoshi-variable");
        font-size: var(--font-size-lg);
        line-height: 30.8px;
        letter-spacing: 0;
        margin-bottom: var(--spacing-sm);
        font-weight: var(--font-weight-extra-bold);
        color: var(--color-text-dark);
    }

    .customer-care-panel p,
    .management-section p {
        font-size: var(--font-size-lg);
        font-weight: var(--font-weight-medium);
        line-height: 22.4px;
        color: var(--color-text-medium);
    }

/* ============================================================================
   CARE CARDS & ICONS
   ============================================================================ */
.care-cards {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-lg);
}

.care-card {
    background: var(--color-gray-background);
    border-radius: var(--radius-md);
    padding: var(--spacing-2xl);
}

.care-icon {
    font-size: 22px;
    margin-bottom: var(--spacing-md);
}

    .care-icon.chat::before {
        content: "💬";
        display: block;
    }

    .care-icon.call::before {
        content: "📞";
        display: block;
    }

.care-card h4 {
    font-size: var(--font-size-xl);
    font-weight: var(--font-weight-semibold);
    line-height: 27px;
    letter-spacing: 0;
    color: var(--color-text-dark);
}

.care-card p {
    font-size: var(--font-size-md) !important;
    line-height: 19.6px;
}

.care-card a {
    color: var(--color-primary-light);
    text-decoration: none;
    font-size: var(--font-size-md);
    font-weight: var(--font-weight-semibold);
    transition: opacity var(--transition-fast);
}

    .care-card a:hover {
        opacity: 0.8;
    }

/* ============================================================================
   BUTTON STYLES
   ============================================================================ */
.submit-btn {
    background: var(--color-primary-light);
    border: 1px solid var(--color-primary-light);
    min-height: 56px;
    padding: var(--spacing-lg) var(--spacing-3xl);
    border-radius: var(--radius-pill);
    font-size: var(--font-size-md);
    line-height: 19.6px;
    color: var(--color-white) !important;
    letter-spacing: 0;
    cursor: pointer;
    transition: var(--transition-base);
    font-weight: var(--font-weight-semibold);
}

    .submit-btn:hover {
        background: var(--color-primary);
    }

    .submit-btn:focus-visible {
        outline: 2px solid var(--color-focus);
        outline-offset: 2px;
    }

/* ============================================================================
   ERROR BANNER STYLES
   ============================================================================ */
.error-banner {
    background: var(--color-error-background);
    border: 1px solid var(--color-error-border);
    border-radius: var(--radius-sm);
    padding: var(--spacing-lg);
    margin-bottom: 20px;
}

    .error-banner p {
        font-size: var(--font-size-sm);
        color: var(--color-error);
        margin: 0;
        font-weight: var(--font-weight-bold);
    }

    .error-banner ul {
        list-style: none;
        padding: 0;
        margin: var(--spacing-md) 0 0 0;
    }

    .error-banner li {
        font-size: var(--font-size-sm);
        color: var(--color-error);
        margin-bottom: var(--spacing-sm);
    }

    .error-banner a {
        color: var(--color-error);
        text-decoration: underline;
        cursor: pointer;
    }

/* ============================================================================
   BOTTOM CONTENT STYLES
   ============================================================================ */
.bottom-content p {
    font-size: var(--font-size-md);
    line-height: 19.6px;
    color: var(--color-text-medium);
    letter-spacing: 0;
    font-weight: var(--font-weight-medium);
}

.bottom-content h4 {
    font-size: var(--font-size-md);
    line-height: 19.6px;
    color: var(--color-text-dark);
    letter-spacing: 0;
    font-weight: var(--font-weight-semibold);
}

/* ============================================================================
   CTS LOGO STYLES
   ============================================================================ */
.cts-logo {
    margin-top: var(--spacing-lg);
    font-size: var(--font-size-md);
    font-weight: var(--font-weight-bold);
    color: var(--color-primary);
}

    .cts-logo svg {
        width: 100%;
        height: 100%;
        max-width: 200px;
        max-height: 200px;
    }

/* ============================================================================
   MODAL & TOOLTIP STYLES
   ============================================================================ */
.account-tooltip-modal {
    display: none;
    position: fixed;
    z-index: 1050;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.5);
    padding: var(--spacing-lg);
    box-sizing: border-box;
}

.tooltip-inner {
    padding: 30px;
}

.account-tooltip-modal.show {
    display: flex;
    align-items: center;
    justify-content: center;
}

.account-tooltip-modal .modal-content {
    background-color: var(--color-white);
    padding: var(--spacing-lg);
    border-radius: var(--radius-sm);
    max-width: 500px;
    width: 100%;
    position: relative;
    box-shadow: 0 3px 9px rgba(0, 0, 0, 0.5);
}

.account-tooltip-close {
    position: absolute;
    top: 10px;
    right: 15px;
    font-size: 28px;
    font-weight: var(--font-weight-bold);
    border: none;
    background: none;
    cursor: pointer;
    color: #999;
    padding: 0;
    line-height: 1;
    width: 30px;
    height: 30px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--transition-fast);
}

    .account-tooltip-close:hover {
        color: #000;
    }

    .account-tooltip-close:focus {
        outline: 2px solid var(--color-primary-light);
        outline-offset: 2px;
    }

@media (min-width: 768px) {
    .account-info-icon {
        cursor: help;
        display: inline-flex;
    }

    .ui-form-grid {
        grid-template-columns: 1fr 1fr;
        column-gap: var(--spacing-3xl);
        row-gap: var(--spacing-lg);
    }

    .care-cards {
        grid-template-columns: 1fr 1fr;
    }

    .account-info-lightbox {
        display: none !important;
    }

    .tooltip {
        opacity: 1;
    }

        .tooltip.show {
            opacity: 1;
            margin: 2px;
        }

        .tooltip .tooltip-inner {
            background: var(--color-white);
            color: var(--color-text-dark);
            width: 320px;
            max-width: 320px;
            padding: 20px 16px 20px 24px;
            border-radius: 24px;
            text-align: left;
            box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
        }

            .tooltip .tooltip-inner h4 {
                font-size: 16px;
                font-weight: 550;
                line-height: 22.4px;
                color: var(--color-text-dark);
                padding-bottom: 20px;
                font-family: satoshi-variable;
            }

            .tooltip .tooltip-inner p {
                line-height: 19.6px;
                font-weight: 450;
                font-size: 14px;
                color: var(----color-text-dark);
                font-family: satoshi-variable;
            }

                .tooltip .tooltip-inner p:first-of-type {
                    padding-bottom: 20px;
                }

                .tooltip .tooltip-inner p:last-child {
                    margin-bottom: 0;
                }

            .tooltip .tooltip-inner .txtBold {
                font-weight: 600;
            }

    /* Bootstrap Arrow */
    .bs-tooltip-bottom .arrow::before {
        border-bottom-color: var(--color-white);
    }

    .bs-tooltip-top .arrow::before {
        border-top-color: var(--color-white);
    }

    .bs-tooltip-left .arrow::before {
        border-left-color: var(--color-white);
    }

    .bs-tooltip-right .arrow::before {
        border-right-color: var(--color-white);
    }
}

/* Mobile */
@media (max-width: 767px) {
    .account-info-icon {
        display: inline-flex;
    }

    .ui-form-grid {
        grid-template-columns: 1fr;
        column-gap: 0;
        row-gap: 18px;
    }

    .care-cards {
        grid-template-columns: 1fr;
    }

    .tooltip {
        display: none;
    }

    .account-info-lightbox {
        display: none;
        position: fixed;
        inset: 0;
        z-index: 9999;
    }

        .account-info-lightbox.show {
            display: block;
        }

        .account-info-lightbox .lightbox-overlay {
            position: absolute;
            inset: 0;
            background: rgba(0, 0, 0, 0.45);
        }

        .account-info-lightbox .lightbox-content {
            position: absolute;
            left: 50%;
            top: 80%;
            transform: translate(-50%, -50%);
            width: calc(100% - 32px);
            background: var(--color-white);
            border-radius: 24px;
            padding: 32px 24px 28px;
            box-shadow: 0 4px 24px rgba(0, 0, 0, 0.16);
        }

        .account-info-lightbox .lightbox-body h4 {
            font-size: 16px;
            font-weight: 550;
            line-height: 22.4px;
            color: var(--color-text-dark);
            padding-bottom: 20px;
            font-family: satoshi-variable;
        }

    .account-info.lightbox-body p {
        line-height: 19.6px;
        font-weight: 450;
        font-size: 14px;
        color: var(----color-text-dark);
        font-family: satoshi-variable;
    }

    .lightbox-body p + p {
        margin-top: 20px !important;
    }

    .account-info-lightbox .lightbox-body p:last-child {
        margin-bottom: 0;
    }

    .account-info-lightbox .lightbox-body .txtBold {
        font-weight: 600;
    }

    .account-info-lightbox .lightbox-close {
        position: absolute;
        top: 20px;
        right: 20px;
        width: 48px;
        height: 48px;
        border-radius: 50%;
        border: 1px solid var(--color-chip-border);
        background: var(--color-white);
        display: flex;
        align-items: center;
        justify-content: center;
        padding: 0;
        z-index: 10;
        transition: var(--transition-fast);
    }

        .account-info-lightbox .lightbox-close:hover {
            background: #fafafa;
        }

        .account-info-lightbox .lightbox-close .icon-close,
        .account-info-lightbox .lightbox-close .icon-close::before {
            color: var(--color-primary-light);
            font-size: 16px;
            line-height: 1;
        }
}

.tooltip .arrow {
    display: none;
}

/* Small Screens */
@media (max-width: 480px) {
    .ui-toggle {
        padding: var(--spacing-sm) var(--spacing-md);
        font-size: var(--font-size-xs);
        min-width: 80px;
    }

    .ui-toggle__icon {
        width: 16px;
        height: 16px;
        font-size: var(--font-size-sm);
    }

    .ui-toggle__text {
        font-size: var(--font-size-xs);
    }

    .ui-toggle--yes .ui-toggle__icon i::before,
    .ui-toggle--no .ui-toggle__icon i::before {
        font-size: 16px;
    }
}

span.anchor-icon:not(button), span.anchor-text:not(button) {
    font-weight: var(--font-weight-semibold) !important;
}

.ui-description:has(.field-error-message[style*="display: block"]) {
    display: flex;
    flex-wrap: wrap;
}

    .ui-description:has(.field-error-message[style*="display: block"]) > label,
    .ui-description:has(.field-error-message[style*="display: block"]) > small,
    .ui-description:has(.field-error-message[style*="display: block"]) > textarea {
        width: 100%;
    }

    .ui-description:has(.field-error-message[style*="display: block"]) > .field-error-message {
        margin-right: auto;
        display: inline-flex;
        align-items: center;
    }

    .ui-description:has(.field-error-message[style*="display: block"]) > .char-count {
        display: inline-flex;
        align-items: center;
    }

.charCountDownMaxJs {
    padding-right: 3px;
}

.ui-description .field-error-message[style*="display: block"] + .char-count {
    color: var(--color-error);
}

    .ui-description .field-error-message[style*="display: block"] + .char-count .charCountDownMaxJs {
        color: var(--color-error);
    }