Skip to main content
Home
Log in
Your current region:   Ontario
Select your province or territory below:
Close province setting

Let us make things right

At Bell, exceptional customer service is a top priority. If you have any concerns, use the chat button below to connect with our dedicated Customer Care team for assistance and resolution.

Have you spoken to us already?

Get in touch with our Customer Care team.

If you haven't contacted us yet, the best way to start is by choosing one of the two options below.

Chat with us

Our virtual assistant will connect you with the right chat agent.

Start chat

Call us

Select your service and topic to reach the right agent.

Contact us

Connect with our management team.

If our Customer Care team hasn't fully resolved your issue to your satisfaction, we want to hear about it. Please let us know, and a dedicated member of our management team will personally investigate and work with you to find a solution. Simply fill out this brief form, and we’ll contact you shortly to get things sorted.

All information is required.

Enter your full name.
Enter a valid account number or phone number.
Enter a valid, 10-digit contact number.
Enter a valid email address.
Select the option that best describes your issue.
Summarize the situation, including applicable dates, agent names, employee numbers and order confirmation numbers.
Enter a description of the issue.
4000 characters left

Additional information

If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

For regulated services, contact the CRTC at:

  • Canadian Radio-television and Telecommunications Commission

  • Ottawa, Ontario
  • Canada, K1A 0N2

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit www.ccts-cprst.ca or call toll free 1 888 221-1687.