An eSIM is a digital SIM that lets you activate a cellular and/or data plan without having to use a physical SIM card.
An eSIM is identified in your device settings with an EID number.
If you are unsure if your device is compatible with eSIM, please check with the manufacturer.
When activating a Bell data plan on your eSIM-compatible LTE-enabled laptop, your eSIM should download automatically. You can download your eSIM manually if it wasn’t completed automatically.
You can manually download your eSIM if it was not completed automatically.
LTE-enabled Microsoft Surface laptops or eligible Windows 10 eSIM laptops
(requires Windows 10 version 1803 or later)
- Navigate to your eSIM profile by selecting Start > Settings > Network & Internet > Cellular > Manage eSIM profiles.
- Under eSIM profiles, select Add a new profile.
- In the pop-up, select Let me enter an activation code I have from my mobile operator and then select Next.
- Choose which camera to use on your laptop and then scan this QR code:
Note: to scan the QR code with your laptop camera, access this article on a separate device.
Manually enter the activation code: CUST-011-V4-PROD-ATL2.GDSB.NET
- After scanning the QR code, the activation code should appear in the corresponding Activation code box. For the dialog box that asks “Do you want to download this profile?”, select Download.
- Select Close. The eSIM for your laptop is now ready to use.
If you are having trouble connecting to the network, please contact us.
To recover a deleted eSIM from your laptop:
- On your laptop, navigate to your connectivity settings by selecting Start > Settings > Network & Internet > Cellular.
- Select Connect with a data plan.
- Select Bell. You will be sent to the Bell Connected Things self-activation tool.
- Select Continue.
- Select Recover eSIM.
- Select Confirm.
- Select Submit.
Note: a $10 eSIM recovery fee applies.