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Bell Internet usernames and passwords: Wi-Fi password troubleshooting

Modem

How to manage your Wi-Fi password

How to find and change your Wi-Fi password

To learn how to find or change your Wi-Fi password, watch the video above or select Get started for a step-by-step guide.

Do you need help finding the modem administrator or Internet access (b1 number) password?

What do you need help with?

Test Wi-Fi on other devices connected to your home network

Wi-Fi devices

The problem could be related to one particular device on your network. Test the connection on game consoles, smartwatches, phones, tablets and laptops

Are you able to connect to your Wi-Fi network with other devices?

WARNING!

Once you change your Wi-Fi password, you’ll need to update it in all the devices that connect to your Wi-Fi network.

Change your Wi-Fi password

Select your modem below to get instructions on how to do this. You can find out which modem you have in MyBell, in the features section of the Internet overview.

Find your Wi-Fi password

Select your modem below to get instructions on how to do this. You can find out which modem you have in MyBell, in the features section of the Internet overview.

Find your Wi-Fi name and password

Select your preferred method from the dropdown below.

Using the Bell Wi-Fi app

You can easily find your password in the Bell Wi-Fi app, which lets you control, manage and monitor your home Wi-Fi network from anywhere at any time.  Learn more .

What to do:
  1. Open the Bell Wi-Fi app and log in with your MyBell username and password. Get help logging in to the Bell Wi-Fi app.
  2. On the top of the Adapt screen, touch the hidden Wi-Fi password. The existing password is shown.
  3. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Using the modem.

You can easily find your Wi-Fi password by pressing the buttons on your modem.

What to do:
  1. On the front of your modem, press the down arrow button until you reach the Wi-Fi password menu and press OK.
  2. Your Wi-Fi password scrolls on the screen for a few seconds.
  3. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Using a Web browser

You can find your Wi-Fi password by logging in to your modem’s interface. Make sure you’re connected to your primary Wi-Fi.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on Manage my Wi-Fi.
  4. If prompted, enter the administrator password. The default password is the serial number located on the sticker on the back of the modem.
  5. Under the Manage my Wi-Fi heading, you’ll find your network names and passwords. If you don’t, ensure your primary Wi-Fi network is set to ON.
  6. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Find your Wi-Fi name and password

Select your preferred method from the dropdown below.

Using the Bell Wi-Fi app

You can easily find your password in the Bell Wi-Fi app, which lets you control, manage and monitor your home Wi-Fi network from anywhere at any time.  Learn more .

What to do:
  1. Open the Bell Wi-Fi app and log in with your MyBell username and password.  Get help logging in to the Bell Wi-Fi app.
  2. On the top of the Adapt screen, touch the hidden Wi-Fi password. The existing password is shown.
  3. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Using the modem.

You can easily find your Wi-Fi password by pressing the buttons on your modem.

What to do:
  1. Press the Password recovery button (key symbol) on the front of the modem.
  2. Your Wi-Fi password scrolls on the screen for a few seconds.
  3. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Using a Web browser

You can find your Wi-Fi password by logging in to your modem’s interface. Make sure you’re connected to your primary Wi-Fi.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on Manage my Wi-Fi.
  4. If prompted, enter the administrator password. The default password is the serial number located on the sticker on the back of the modem.
  5. Under the Manage my Wi-Fi heading, you’ll find your network names and passwords. If you don’t, ensure your primary Wi-Fi network is set to ON.
  6. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Find your Wi-Fi name and password

Select your preferred method from the dropdown below.

Using the Bell Wi-Fi app

You can easily find your password in the Bell Wi-Fi app, which lets you control, manage and monitor your home Wi-Fi network from anywhere at any time.  Learn more .

What to do:
  1. Open the Bell Wi-Fi app and log in with your MyBell username and password.  Get help logging in to the Bell Wi-Fi app.
  2. On the top of the Adapt screen, touch the hidden Wi-Fi password. The existing password is shown.
  3. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Using a Web browser

You can find your Wi-Fi password by logging in to your modem’s interface. Make sure you’re connected to your primary Wi-Fi.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on the Modem settings button.
  4. If prompted, enter the administrator password. The default password is the serial number located on the sticker on the back of the modem.
  5. Under the Manage my Wi-Fi heading, you’ll find your network names and passwords. If you don’t, ensure your primary Wi-Fi network is set to ON.
  6. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Find your Wi-Fi name and password

Select your preferred method from the dropdown below.

Using a Web browser

You can find your Wi-Fi password by logging in to your modem’s interface. Make sure you’re connected to your primary Wi-Fi.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on the Modem settings button.
  4. If prompted, enter the administrator password. The default password is "admin".
  5. Under the Manage my Wi-Fi heading, you’ll find your network names and passwords.
  6. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Using the modem.

If you’ve never changed your Wi-Fi password, look for it on the sticker on the back of your modem as shown below. You can also find it on the wireless settings sticker the technician gave you.

Learn more about the details on your modem sticker.
Item Description
S/N
The Modem's serial number. It also serves as the default administrator password giving you access to your Internet and Wi-Fi settings.
MAC
The Modem's physical address (For advanced users only).
ONT S/N
The Fiber connection’s interface serial number.
P/N
The Modem's part number.
Wi-Fi Network Name (SSID)
When you set up a wireless home network, you give it a name to distinguish it from other networks in your neighborhood. You'll see this name when you connect your devices to your wireless network.
Wi-Fi Password / WPA2
The default Wi-Fi network password. Without this password you cannot access your Bell Wi-Fi network
modem sticker

Are you now able to connect to your home Wi-Fi?

Find your Wi-Fi name and password

Click on a tab below to select your preferred method of finding your Wi-Fi name and password.

Using a Web browser

You can find your Wi-Fi password by logging in to your modem’s interface. Make sure you’re connected to your primary Wi-Fi.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on Wireless.
  4. If prompted, enter the administrator password. The default password is "admin".
  5. The wireless settings are displayed, including the network name (SSID) and password.
  6. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi?

Using the modem.

If you’ve never changed your Wi-Fi password, look for it on the sticker on the back of your modem as shown below. You can also find it on the wireless settings sticker the technician gave you.

Learn more about the details on your modem sticker.
Item Description
S/N
The Modem's serial number. It also serves as the default administrator password giving you access to your Internet and Wi-Fi settings.
MAC
The Modem's physical address (For advanced users only).
ONT S/N
The Fiber connection’s interface serial number.
P/N
The Modem's part number.
Wi-Fi Network Name (SSID)
When you set up a wireless home network, you give it a name to distinguish it from other networks in your neighborhood. You'll see this name when you connect your devices to your wireless network.
Wi-Fi Password / WPA2
The default Wi-Fi network password. Without this password you cannot access your Bell Wi-Fi network
modem sticker

Are you now able to connect to your home Wi-Fi?

Change your Wi-Fi password

Select your preferred method from the dropdown below.

Using the Bell Wi-Fi app

You can easily change your password in the Bell Wi-Fi app, which lets you control, manage and monitor your home Wi-Fi network from anywhere at any time. Learn more .

What to do:
  1. Open the Bell Wi-Fi app and log in with your MyBell username and password.  Get help logging in to the Bell Wi-Fi app.
  2. On the Adapt section of the home screen, touch the Settings (gear) icon.
  3. To rename your network, touch the Pencil icon, enter a name and then touch Done.
  4. To change your Wi-Fi password, touch the three stacked dots beside your hidden Wi-Fi password.
  5. Touch Edit to change the password.
  6. Touch Done and then Update once you have confirmed the new Wi-Fi password.
  7. Try to connect to your Wi-Fi network using this password.

If you changed your password, you’ll need to update any devices that were previously connected to the primary Wi-Fi with the new password.

Are you now able to connect to your home Wi-Fi after changing the password?

Using a Web browser

If you changed your password, you’ll need to update any devices that were previously connected to the primary Wi-Fi with the new password.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on Manage my Wi-Fi.
  4. If prompted, enter the administrator password. The default password is the serial number located on the sticker on the back of the modem.
  5. Ensure your Primary Wi-Fi network is set to ON.
  6. You can now view or change the network name and password.
  7. Click Save to apply any changes you’ve made.
  8. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi after changing the password?

Change your Wi-Fi password

Select your preferred method from the dropdown below.

Using the Bell Wi-Fi app

You can easily change your password in the Bell Wi-Fi app, which lets you control, manage and monitor your home Wi-Fi network from anywhere at any time. Learn more .

What to do:
  1. Open the Bell Wi-Fi app and log in with your MyBell username and password.  Get help logging in to the Bell Wi-Fi app.
  2. On the Adapt section of the home screen, touch the Settings (gear) icon.
  3. To rename your network, touch the Pencil icon, enter a name and then touch Done.
  4. To change your Wi-Fi password, touch the three stacked dots beside your hidden Wi-Fi password.
  5. Touch Edit to change the password.
  6. Touch Done and then Update once you have confirmed the new Wi-Fi password.
  7. Try to connect to your Wi-Fi network using this password.

You’ll need to update any devices that were previously connected to the primary Wi-Fi with the new password.

Are you now able to connect to your home Wi-Fi after changing the password?

Using a Web browser

If you changed your password, you’ll need to update any devices that were previously connected to the primary Wi-Fi with the new password.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on Modem settings button.
  4. If prompted, enter the administrator password. The default password is the serial number located on the sticker on the back of the modem.
  5. Under the Manage my Wi-Fi heading, you will find all your network names and passwords.
  6. You can now view or change the network name and password.
  7. Click Save to apply any changes you’ve made.
  8. Try to connect to your Wi-Fi network using this password.

Are you now able to connect to your home Wi-Fi after changing the password?

Change your Wi-Fi name and password using your browser

IMPORTANT

Once you change your Wi-Fi password, you’ll need to update it in all the devices that connect to your Wi-Fi network.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on the Wi-Fi settings button.
  4. If prompted, enter the administrator password. The default password is “admin”. Learn more.
  5. Ensure you are on the Primary tab.
  6. Set your Primary Wi-Fi network to the ON (or OFF) position near the top of the screen.
  7. Change the password to something easy to remember.
  8. Click the Save button to save your changes.
  9. Try to connect to your Wi-Fi network using the updated password.

Are you now able to connect to your home Wi-Fi after changing the password?

Change your Wi-Fi name and password using your browser

IMPORTANT

Once you change your Wi-Fi password, you’ll need to update it in all the devices that connect to your Wi-Fi network.

What to do:
  1. Open your web browser (Chrome, Firefox, Safari).
  2. Access your modem by typing either www.bell.ca/mymodem or 192.168.2.1 in the browser's address bar.
  3. Click on Wireless.
  4. If prompted, enter the administrator password. The default password is “admin”. Learn more.
  5. To change the network name (SSID), delete the current SSID. Enter a new network name.
  6. To change the network password, delete the current password. Enter a new password.
  7. Change the password to something easy to remember.
  8. Click the Save button to save your changes.
  9. Try to connect to your Wi-Fi network using the updated password.

Are you now able to connect to your home Wi-Fi after changing the password?

MyBell app: Wi-Fi checkup tool

This tool will analyze your Wi-Fi network and provide personalized recommendations for optimizing performance on your devices.

Fix most issues in under 5 minutes

Launch Wi-Fi Checkup

Scan the QR code to launch the tool

Can’t scan the QR code? To launch Wi-Fi checkup, open or download the MyBell app, select Support on the bottom right of the screen, then select Wi-Fi checkup.

Wi-Fi checkup is only available in the MyBell app. Don’t have the app? To launch the tool, download the MyBell app, select Support on the bottom right of the screen, then select Wi-Fi checkup.

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Virtual repair tool

Detect and fix Internet, Fibe TV and Home phone issues with Virtual repair.

Get started
MyBell app with VIrtual Repair Tool QR code

Download the MyBell app to use Virtual repair.

See how Virtual repair works.

Note: the video shows screens from the mobile app that are used as examples only.

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You should now be able to access your home Wi-Fi.

Thank you for following our Wi-Fi password step-by-step guide.

Useful links:

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