How to resolve your concern
At Bell, we strive to provide outstanding customer service. You can share your concerns with the Bell Management Team.
Contact the Bell Management Team
If you’re still not satisfied, please contact the Bell Management Team to escalate your concerns via chat or email.
Additional information
If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.
For regulated services, contact the CRTC at:
- Canadian Radio-television and Telecommunications Commission
- Ottawa, Ontario
- Canada, K1A 0N2
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll free 1 888 221-1687.
