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Why is my TV showing a message that mentions error code 101?

If your receiver displays this message, it is most likely that the wireless receiver transmitter (VAP2500 or VAP3400) has been disconnected or turned off.

When this occurs, you may see a red dot instead of a green signal indicator on your wireless receiver and a message that mentions error code 101 will appear on all channels you try to tune to.

Signal_Lost_error_code_101_Central_EN

 

To fix the problem, follow the steps below:

  1. Locate the wireless transmitter (VAP2500 or VAP3400)
    • The unit is most likely located near your Fibe modem, and connected via an Ethernet connection.
  2. Verify that the transmitter is plugged into the Fibe modem via Ethernet cable and plugged into an AC outlet. Also, verify that the power switch on the back is set to the ON position.
  3. If the above steps do not resolve the issue, follow the instructions to pair receiver with the transmitter.

 

When the transmitter is connected via Ethernet and powered on, the signal to your wireless receiver should be restored automatically within a few minutes.